Questions
Plain answers on how ordering, proofs, pricing and delivery work. If your question isn't here, ask your consultant.
Ordering
How do I place an order?
For standard items, build and price the job on the product page, or buy a package. For anything bespoke, large or unsure, start a brief and a consultant replies within one business day with a recommendation and a price or quote.
Is there a minimum order?
Yes. The minimum order is $150 inc GST.
Do I need an account to order?
No. You can order without an account. Accounts suit firms that order regularly or across several branches, and are assessed on application.
How do I pay?
Standard items and packages are paid by card through a secure checkout. For quoted work, your consultant sends a secure payment link once you approve the quote. Account clients are invoiced on the terms agreed when the account is set up.
Can our design agency send the brief and files?
Yes. Choose Agency or designer in the brief. The client name is optional and kept confidential, and the proof can go to both the agency and the client.
Proofs
What do you check on the proof?
A person checks every job against our written 12-point list: trim, bleed and safe area; image resolution; fonts; colour values; fine text and rich black; finish layers; names and titles against your list; phone, email and web formatting; sector details such as an ABN, licence number or scheme line; folds and page order; quantities and splits; and stock, finish and delivery against the quote.
Will you fix mistakes in my file?
We fix what is technical, such as missing bleed or an unembedded font, and tell you what we changed. Anything that is yours to decide, such as a name that doesn't match your list, we flag. We never silently change a name, a number or a word.
Is the proof a PDF or a printed sample?
A PDF by default. A posted hard-copy proof on the chosen stock is $75 and adds 2 to 3 business days.
Who approves the proof?
Whoever you nominate. Tell your consultant who needs to see it. The proof can go to more than one person, and the job prints only once your nominated approver signs off.
What if the job arrives with a mistake?
Tell your consultant as soon as you can, with a photo. If the mistake is ours, we reprint at no cost. If the issue was in the approved proof, your consultant explains the options and quotes any reprint before anything prints. This doesn't limit your rights under the Australian Consumer Law.
Pricing and GST
Do your prices include GST?
Yes. Every price on the site is in Australian dollars and includes GST.
What does a 'from' price mean?
It is the lowest price we list for a product, at the smallest quantity we sell, usually our recommended default. For example, business cards are from $165 for 250 on 450gsm soft-touch, or $240 with spot gloss. The price builder shows the price for every other option and quantity.
Why is the premium option already selected?
Because it is what we would recommend. You can choose a lighter stock or no finish, and the builder explains the trade-off in plain words and shows the new price.
What add-ons are available?
A design-direction session ($195, credited in full on an order over $1,500 placed within 60 days), artwork setup ($95 per design), typesetting from your brand guide ($195 per design), brand colour match ($95 per design), a posted hard-copy proof ($75), priority turnaround (25%, minimum $95), split delivery ($35 per additional metro address), a presentation card box ($25), a presentation suite box ($65) and storage with scheduled reorder ($29 a month).
Do you price-match?
No. Our prices include a consultant, a person checking every proof, premium stock as the default and metro delivery. We publish them so you can compare what you get.
Delivery
Is delivery included?
Delivery to metro Sydney, Melbourne, Brisbane, Gold Coast, Adelaide and Canberra is included in every price.
What about Perth, Hobart, Darwin and regional areas?
Delivery to Perth, Hobart, Darwin and regional addresses is quoted at cost before you pay.
How long will my order take?
Each product has a usual lead time, counted from the day you approve the proof. For example, corflute signboards are usually 3 to 5 business days, business cards 5 to 7 and presentation folders 8 to 10. Turnaround times are targets, and your consultant confirms the date before you pay.
Can you deliver to several branches or sites?
Yes. Split delivery is $35 per additional metro address, with each address packed and labelled separately.
Can you deliver faster?
Priority turnaround is 25% of the order (minimum $95). Your job moves to the front of the queue and dispatches one business day sooner where the product allows. We don't offer same-day turnaround.
Stocks and finishes
What does gsm mean?
Grams per square metre: the weight of the paper or board. Higher is heavier. A 100gsm letterhead runs through an office printer; a 450gsm business card feels substantial in the hand.
What is soft-touch?
A matt laminate with a velvety surface. It is our default for business cards because it feels considered and holds up in a wallet.
What is the difference between spot gloss, raised gloss and foil?
Spot gloss (spot UV) is a clear gloss on chosen areas, such as a logo. Raised gloss is a thicker gloss you can feel with a fingertip. Foil is a metallic layer, usually gold or silver, that catches the light. Each needs its own layer in your artwork, which we check at proof stage.
Can I see the stocks before ordering?
Yes. The sample box is $25 and holds soft-touch, spot gloss, foil, felt, board weights and signboard offcuts. The $25 is credited on your first order.
Do you offer letterpress, duplexed or cotton stocks?
Yes, on quote. Letterpress, duplexed and edge-painted cards, and cotton and 120gsm letterheads, are specified and quoted by your consultant.
Accounts
Do you offer accounts?
Yes. Accounts suit firms that order regularly or across several branches or sites. They are assessed on application, and any trading terms are agreed when the account is set up.
Can each branch order its own print?
Yes. Your consultant holds approved artwork for every branch, so branch orders start from an approved master. Ask about who approves spend and how branches are billed when you apply.
Can you store our stock and reorder for us?
Yes. Storage and scheduled reorder is $29 a month. We hold your approved artwork and up to four cartons of stock, and reorder on a schedule you set. Cancel any time.
Sectors
Do you check our print for legal compliance?
No. We check that sector details, such as an ABN or ACN, licence numbers or a professional standards scheme line, are present where you would expect them and match what you supplied. Whether they meet the rules that apply to you is for you to confirm. We flag; it is not legal advice.
Do you install signboards and hoardings?
We print and deliver them. Frames, stakes and installation are arranged through your consultant, who confirms what is available and the cost before you commit.
How are hoardings quoted?
Hoardings are measured and scheduled with your project team. Your consultant works from your drawings and measurements, and quotes in writing.
We are not in one of your four sectors. Can we still order?
Yes. Choose Other in the brief and your consultant will take it from there.
These answers cover the questions we are asked most. Prices are inc GST and come from our current price book. If anything here differs from your written quote, the quote applies.
Still have a question?
Ask it in a brief, or book 15 minutes with a consultant.